Questions? Here's a few Answers to the ones I hear most often.
Do you do custom work?
This is my favorite question. Yes! I love doing custom work! Whether you are looking for gemstone jewelry made with a specific stone or a specific purpose, your favorite colour or symbol, redesigning on old but loved piece of your jewelry, or ... whatever... just use the contact form or email me directly at firstname.lastname@example.org. Tell me what you have in mind, and I'll tell you if I can make it happen!
I'm interested in one of your pieces, but it is too long/short for me. Can you adjust it?
Yes. There may be a small fee if I have to add large quantities of material, or if the added material is costly (ie. sterling silver) to the piece; however I usually will do the adjustment at no extra cost to you. Just use the contact form or email me directly at email@example.com.
Can you make me matching earrings/bracelet for the necklace I am buying?
Usually I can, but you should always check with me first to verify. It depends on whether I still have the beads to do it, as I buy in small quantities and am not able to replace everything that I buy. the price for matching pieces is usually slightly discounted, but varies depending on materials used. Just use the contact form or email me directly at to inquire.
I bought an item for you, and it broke! Now what?
First, I am truly sorry! I do offer repairs on all of my product at no charge. I ask that you pay for shipping it to me. I will pay to ship it back. If a stone is broken because it was dropped, I may or may not be able to help with that. I do offer refunds if repairs cannot solve the problem. The best thing to do is use the contact form or email me directly at firstname.lastname@example.org.
Can you hold an item for me?
This is a trickier question. If you have a deposit, the answer is yes, of course. With no deposit, the maximum I can hold anything is 2 weeks. If you'd like to discuss a hold, please use the contact form or email me directly at email@example.com.